Terms & Conditions

01Who we are

Custom Output ("Custom Output," "we," "us," or "our") is a business services company based in Newport, Rhode Island, USA. We provide business support and web development services to our clients, and we operate the website at customoutput.com (the "Site").

These Terms apply to your use of the Site. If we work together, the written proposal, quote, or agreement we sign with you (the "Service Agreement") governs that work, and it controls if anything here conflicts with it.

02Accepting these terms

By visiting or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

You must be at least 18 years old and able to enter into a binding contract to use the Site or engage our services.

03What we offer

We provide business suite services, which may include any combination of the following:

• Inbox management and organization
• Calendar management and appointment setting
• Social media management and marketing
• Admin assistance and project management
• Website services and web development

The specific services, hours, deliverables, and timelines for your engagement are defined in your Service Agreement — not on this Site. Descriptions, packages, and tiers shown on the Site are for general information and may change at any time.

04Quotes, fees, and payment

Pricing shown on the Site is illustrative. Your actual pricing is set out in your Service Agreement. Unless your Service Agreement says otherwise:

• Recurring service packages are billed monthly in advance.
• Project work may require a deposit before work begins.
• Invoices are due within the timeframe stated on the invoice.
• Unused hours in a monthly package do not roll over unless expressly agreed in writing.

We may pause work on overdue accounts after giving you notice. You are responsible for any taxes that apply to your purchase.

05Your responsibilities

To do our work, we often need access to your accounts, tools, and information. You agree to:

• Provide accurate information and timely access, approvals, and feedback.
• Hold the rights to any content, logos, or materials you give us to use.
• Maintain your own accounts with third-party platforms where required, and pay their fees directly.
• Use our services only for lawful purposes.

Delays in providing what we need may affect timelines, and repeated delays may affect the fees for the engagement.

06Ownership of work

You own your deliverables. Upon full payment, you own the custom work we create specifically for you — including your website code, content, data, and domain — along with your accounts and business records.

We retain ownership of our own pre-existing materials, internal tools, templates, methods, and reusable components. Where those are used in your deliverables, we grant you a perpetual, non-exclusive license to keep using them as part of your deliverable.

Unless you tell us otherwise in writing, we may describe our work for you in general terms in our portfolio or marketing.

07Confidentiality

We treat your non-public business information, credentials, customer data, and files as confidential. We use them only to perform services for you, and we do not sell or share them with unrelated third parties. This obligation continues after our engagement ends.

We ask the same of you regarding any non-public information we share with you.

08Third-party services

Our work often involves third-party platforms — email providers, hosting, social networks, scheduling tools, and similar services. Those platforms have their own terms and policies, and we do not control them.

We are not responsible for outages, policy changes, account suspensions, price increases, or data loss caused by a third-party platform.

09Cancellation and termination

Either of us may end a recurring engagement with 30 days' written notice, unless your Service Agreement says otherwise. Fees already paid for the current period are non-refundable, and work completed through the end date remains payable.

We may suspend or end services immediately if an account is significantly overdue, if the work would require us to break the law or a platform's rules, or if a working relationship becomes abusive.

When an engagement ends, we will cooperate reasonably to hand off your files, accounts, and access.

10Disclaimers

The Site is provided "as is." We do not guarantee that it will always be available, error-free, or secure.

We perform our services with reasonable skill and care, but we do not guarantee specific business outcomes — including revenue, leads, followers, engagement, search rankings, or growth. Results depend on many factors outside our control.

Nothing on the Site or in our services is legal, tax, accounting, or financial advice.

11Limitation of liability

To the fullest extent permitted by law, Custom Output is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.

Our total liability arising out of or relating to these Terms or our services will not exceed the amount you paid us in the three (3) months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12Indemnification

You agree to indemnify and hold Custom Output harmless from claims, losses, and reasonable costs arising from your misuse of our services, your violation of these Terms or applicable law, or content and materials you provide to us that infringe someone else's rights.

13Changes to these terms

We may update these Terms from time to time. When we do, we will change the effective date at the top of this page. Material changes to an active engagement will be communicated to you directly.

Continuing to use the Site after we post changes means you accept the updated Terms.

14Governing law

These Terms are governed by the laws of the State of Rhode Island, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Rhode Island, and both parties consent to that jurisdiction.

Before filing anything, we ask that you contact us first — most issues are resolved with a conversation.