Privacy Policy

01Who we are

Custom Output, based in Newport, Rhode Island, USA, operates the website at customoutput.com and provides business support and web development services.

This policy covers information we collect through our website and in the normal course of communicating with prospective and current clients. If we handle data on your behalf as part of a service engagement, our Service Agreement with you governs that data.

02What we collect

Information you give us. When you fill out our contact form or email us, we collect:

• Your name
• Your email address
• Your phone number
• The message you send us and anything else you choose to include

Information collected automatically. Like most websites, our hosting and analytics tools may record basic technical details such as your IP address, browser type, device type, referring page, and the pages you visited. This helps us understand how the site is used and keep it working properly.

Client data. If you become a client, we may receive access to accounts, files, and business information necessary to perform the services you have hired us for.

We do not knowingly collect sensitive personal information, and we do not process payment card details on our website.

03Why we use it

We use the information we collect to:

• Respond to your inquiry and follow up about your request
• Prepare quotes and provide the services you have engaged us for
• Send service-related messages such as confirmations and invoices
• Maintain records, and operate, secure, and improve our website
• Comply with legal and tax obligations

We do not sell your personal information, and we do not rent or trade it. We will not add you to a marketing list from a contact form submission without your consent.

04Cookies and analytics

Our website uses only the cookies necessary to function properly, along with basic, privacy-respecting analytics to understand overall traffic patterns. We do not use advertising cookies or cross-site tracking.

You can block or delete cookies in your browser settings. Doing so may affect how parts of the site work.

05Who we share it with

We share personal information only in these limited situations:

• Service providers. We use trusted vendors for website hosting, database storage, email delivery, and similar functions. They may process your information only to provide those services to us, and they are bound by confidentiality obligations. A list of the categories of providers we use is available on request.
• Legal reasons. If required by law, subpoena, or to protect our rights, safety, or property.
• Business transfer. If our business is sold or reorganized, information may transfer as part of that transaction.

06How long we keep it

We keep contact inquiries for as long as needed to respond and maintain a reasonable business record — generally up to 24 months for inquiries that do not become engagements.

Client records are retained for the duration of the engagement and afterward as required for legal, tax, and accounting purposes. You may ask us to delete your information sooner (see below).

07How we protect it

We use reasonable technical and organizational safeguards — including encrypted connections, access controls, and limiting who can view your information — to protect the data we hold.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information such as passwords, financial account numbers, or identification numbers through our contact form.

08Your choices and rights

You may ask us at any time to:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete your information, where we are not required to keep it
• Opt out of any non-essential communications

Email support@customoutput.com and we will respond within a reasonable time, typically within 30 days. Depending on where you live, you may have additional rights under laws such as the GDPR or state privacy laws — we honor those requests regardless of where you are located.

09Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

10Other websites

Our site may link to third-party websites and platforms. We are not responsible for their content or privacy practices, and we encourage you to read their policies before providing information to them.

11Changes to this policy

We may update this Privacy Policy as our practices or the law change. The effective date at the top of this page will always show the current version, and material changes will be highlighted on this page.